Support

Help & support

Something wrong with a trip, a driver, or your account? Reach us directly — we route urgent safety issues immediately and everything else as fast as we can.

Phone

Best for live trip issues, driver behaviour, and anything time-sensitive.

+961 70 709 352

We aim to be available around the clock. After midnight, responses can occasionally be slower — keep calling if your safety is at risk.

Email

Best for receipts, partnerships, and non-urgent account questions.

hello@latchservices.com

In-app tools

Use reporting features for cancellations, delays, or driver issues — that context helps our team act faster when you also call or write.