Legal
Privacy Policy
Last updated: April 21, 2026
1. Data We Collect
Latch Services collects only the data necessary to operate our transport and logistics platform. This includes account registration details (name, phone number, email), trip and delivery location data, in-app activity, and device information required for service delivery and platform security.
2. How We Use Your Data
Your data is used exclusively to facilitate transport bookings, match users with verified drivers, process service requests, provide in-app support, and maintain platform safety. We do not sell personal data to third parties.
3. Access Controls
Personal data is stored under strict access controls and is only accessible to authorised Latch Services personnel where required for legitimate operational purposes. All data handling follows industry-standard security protocols.
4. Data Retention
We retain your personal data for as long as your account remains active or as required by applicable law. Trip and transaction records may be kept for a defined period for support, compliance, and audit purposes.
5. Your Rights
You have the right to request access to your personal data, request corrections, and request deletion of your account and associated data through official support channels or in-app account settings.
6. Third-Party Services
Latch Services may use third-party services for mapping, payment processing, and analytics. These providers are bound by their own privacy policies and are selected based on data protection standards compatible with our platform requirements.
7. Contact
For privacy-related questions or data requests, contact us at hello@latchservices.com or call +961 70 709 352.